Frequently asked questions (FAQ)
Plans
Which functions are core in every plan?
Learning detection, earned play time, app unlock and relock, play time countdown, offline enforcement, Today summary, points, levels, and 7-day progress stay available across all plans.
Does the detailed comparison match the plan summary?
Yes. The pricing page summary gives the short version, and the comparison tables expand the same structure into core access, setup, rewards, progress visibility, and safety boundaries.
What does Free include?
Free includes one child, one paired device, preset rules, 5 Learning Apps, 5 Play Apps, the complete core loop, points, levels, Today summary, and 7-day progress.
What does Plus add?
Plus adds deeper parental control: up to 5 children, custom rules, unlimited Learning App and Play App selection, unlimited Bonus Time, multi-child control UI, 30-day progress, and extended progress details.
What does Pro add?
Pro adds the parent-managed Rewards system on top of Plus: daily tasks, weekly learning rewards, parent reward goals, reward points, claim and redemption history, and optional child read-only Rewards visibility.
Program Access
What is Program Access?
Program Access is a limited no-cost trial or promotional route for approved schools, local programs, and family-support groups. It helps a small group of families try L2P for a set time before deciding whether the app is useful for them.
Is Program Access a separate payment route?
No. Program Access is not a payment method and L2P does not collect payment through Program Access. If a family wants paid Plus or Pro access after a free trial, the subscription is handled through the normal App Store flow in the app.
Who should request Program Access?
Program Access is for school, community, or family-support enquiries where a limited group trial may be appropriate. Individual families can start with the Free plan or choose Plus or Pro in the app.
Rewards
Do points or rewards unlock apps directly?
No. Points and later rewards are part of the motivation layer, not the enforcement layer. Play access stays controlled by earned play time or parent override.
How do Pro rewards work?
Parents manage daily tasks, weekly learning rewards, and reward goals. The parent controls task claims and reward redemptions, while the child can see a read-only Rewards view when the parent chooses to show it.
Can a child redeem a reward automatically?
No. Reward redemption is parent-controlled. Child Rewards visibility is read-only and can be shown or hidden by the parent.
Can parents add points for real-world tasks?
Yes, in Pro. Parents can enable or create daily tasks, set point values, and claim task points from the parent side.
Progress
Why does Free include 7-day progress?
Free includes 7-day progress so families can understand recent learning and play patterns before choosing whether they need more control.
What does Plus add for progress?
Plus adds the 30-day range, previous-range comparison when data exists, and 30-day highlights such as active days, best learning day, best play day, and best 7 days.
Safety Boundaries
Why keep rewards separate from play enforcement?
The core loop stays cleaner when app access is controlled by earned play time or parent override. Points remain motivational and do not change the play-time ratio.
Do points have monetary value?
No. Points stay inside the family reward system and should not become automatic monetary value.
Who controls the child experience?
The parent or guardian controls setup, rules, app selection, Bonus Time, reward tasks, reward goals, and reward redemption.
Ready to compare the plans?
Compare Free, Plus, and Pro options, then contact us if you want help choosing the right setup for your family.
