Terms of Use

1. What L2P Is

L2P is a parent-controlled learning reward system. It is designed to let a parent or legal guardian create and manage a parent account, create child profiles, pair child devices, choose Learning Apps and Play Apps, set reward rules that convert learning time into play time, grant Bonus Time or manage Rewards where available, and use supported Apple Screen Time capabilities to help control play access on a paired child device.

The core product loop is: Learn -> Earn Play Time -> Unlock Play Apps -> Play -> Time Consumed -> Lock Again.

2. Parent Authority and Eligibility

You may create a parent account only if you have reached the age of legal majority where you live, are legally able to enter into these Terms, and are a parent, legal guardian, or other person with lawful authority to manage the relevant child profile and child device.

You are responsible for ensuring that you have authority to create and manage each child profile, pair and manage each child device, keep your account information accurate and current, comply with applicable law and household, school, platform, and device rules, and keep Parent Mode, your device, and your Apple, Google, and L2P account access secure.

L2P is not designed as a standalone child sign-up service. Child Mode is intended to be set up through a parent-controlled flow.

3. Accounts, Pairing, and Family Structure

L2P is designed around one device = one family, one device = one child, and one child = one device.

You must not attempt to bypass, misuse, falsify, or interfere with account, pairing, child-device validation, unlinking, subscription, privacy request, or deletion flows.

4. Platform Dependencies

L2P depends on third-party platforms and services, including Apple, Google, Supabase, and App Store billing infrastructure.

Some features depend on Apple ID, child-account, Family Sharing, and Screen Time setup; Apple Screen Time behavior; supported iOS versions, device settings, permissions, and operating-system behavior; local notification permission for child-device learning reminders and play-time countdown warnings; local rule cache and child-device foreground/background opportunities; cloud connectivity and L2P service availability; and supported sign-in, subscription, and payment providers.

We do not control Apple, Google, Supabase, app stores, device manufacturers, operating systems, or identity providers. Their rules, availability, or behavior may affect how the Service works.

5. Enforcement and Child Device Behaviour

L2P is designed to help parents apply a learning reward routine, but enforcement depends on Apple platform capabilities and local device state.

• L2P cannot guarantee perfect app blocking or unlocking in every situation.
• Daily reset uses the child device's local day where applicable.
• Child-device enforcement can continue from cached rules while offline.
• Parent-visible cloud summaries may update later than local enforcement.
• Apple Screen Time setup may take time to prepare on a child device.
• Local learning reminders and play-time countdown warnings depend on iOS notification permission and device settings.
• An offline child device may continue local enforcement after a parent deletes a child profile or account until the device next validates that it is no longer linked.
• L2P may release local shields and move to an unpaired state after the child device reconnects or validates a revoked pairing.

6. No Guarantee of Outcomes

L2P is a support tool for parents. It is not a substitute for supervision, parenting, education, counselling, medical advice, safety monitoring, or professional advice.

We do not guarantee uninterrupted or error-free operation, perfect background enforcement, compatibility with all apps, categories, websites, devices, operating systems, or future platform updates, prevention of all circumvention attempts, perfect activity measurement in every edge case, or any particular educational, behavioural, developmental, or parenting outcome.

7. Free, Plus, Pro, Rewards, and Program Access

L2P may offer Free, Plus, Pro, limited free trial, promotional, Program Access, or other access states. Feature availability may depend on the active plan or entitlement.

Current product feature rules may include device limits, app-selection limits, Bonus Time limits, custom reward rules, progress windows, and Pro-only Rewards functionality.

Program Access is currently intended for limited free trial or promotional access for approved schools, community programs, family-support groups, or similar groups. Program Access is not a payment method, does not sell subscriptions outside the App Store, and does not collect payment from families. If a family chooses paid Plus or Pro access after a free trial, Apple App Store subscription settings and Apple billing apply.

An organisation may need a separate written Program Access agreement covering its responsibilities. These consumer Terms do not authorise a school or organisation to create or manage a child profile without the authority, notices, consents, and other safeguards required by law.

8. App Store Subscriptions and Billing

If you buy an L2P subscription through Apple, the price, billing period, currency, taxes, trial terms, and renewal information shown by Apple at the time of purchase apply. Subscriptions may renew automatically unless cancelled through your Apple subscription settings before the end of the current period. Apple manages the purchase, renewal, cancellation, refund, and payment method.

Deleting an L2P account or child profile does not automatically cancel an Apple subscription. You must manage subscriptions in the App Store or Apple ID subscription settings.

We do not receive your full payment-card details from Apple. We may receive or store limited subscription state, product identifier, entitlement, and plan feature information needed to enable the correct L2P features.

Nothing in this section limits any mandatory cooling-off, cancellation, refund, price-disclosure, or consumer-guarantee right that applies to you. Apple may administer a remedy where it processed the transaction.

9. Privacy & Data Controls

Your use of the Service is also governed by our Privacy Policy. Current parent-facing Privacy & Data controls include Export My Data, Clear History, Delete Child Profile, Delete Account & Family, and privacy contact for privacy questions or complaints.

• Export My Data generates a private ZIP retained for 7 days, with signed download links valid for 1 hour.
• Clear History clears older eligible history while preserving current week, current-day enforcement, current remaining balance, rules, pairing, subscription, Program Access, active Rewards, points/level, and required audit/security records.
• Delete Child Profile removes the selected child profile and child-scoped data while preserving the parent account, other children, Program Access, and Apple subscription.
• Delete Account & Family deletes the L2P account/family data through a secure server process, while leaving Apple subscription cancellation to Apple.

Privacy request records, minimal audit records, and retention records may remain where required for legal, security, accountability, support, retry, manual review, or operational integrity purposes.

Additional retention periods for old operational child history, privacy audit records, notices, and non-active pairing records are described in the Privacy Policy.

10. Inactive Accounts and Retention Notices

After 365 days without observed account or family activity, L2P may send inactivity reminders. An inactive account and its associated family data are scheduled for deletion after two years without observed account or family activity. We will provide reasonable advance notice before scheduled deletion where current contact information is available.

Resuming account or family activity before the scheduled deletion date will cancel the inactivity deletion. You may use Delete Account & Family or make a verified deletion request at any time. Deletion may be delayed where continued retention remains reasonably necessary for security, fraud prevention, support, an unresolved transaction or dispute, exercise or defence of legal claims, or another legal obligation.

11. Acceptable Use

• Do not use the Service for unlawful, abusive, deceptive, harmful, or unauthorized purposes.
• Do not attempt to access another person's account, child profile, device, or family data.
• Do not interfere with pairing, privacy requests, subscriptions, app rules, rewards, summaries, or service integrity.
• Do not upload malicious code or abuse invite, export, delete, retention, or support flows.
• Do not reverse engineer or exploit the Service except where allowed by law.
• Do not use the Service to monitor or control a child or device without lawful authority.
• Do not use the Service in a way that violates platform terms, school rules, device rules, or applicable law.

12. Changes to Features

Some features may be in free trial, promotional, Program Access, or evolving form. We may improve, replace, or discontinue features for product, security, legal, platform, or operational reasons.

We will not use this section to remove a paid entitlement during its current paid period without a valid reason and an appropriate remedy required by law. If a planned change materially disadvantages users, we will provide reasonable advance notice where practical and explain any available cancellation, refund, export, or alternative option. We may act without advance notice where reasonably necessary to address an urgent security, child-safety, legal, or service-integrity issue.

13. Intellectual Property and Feedback

The Service, including software, design, content, branding, workflows, documentation, and related materials, is owned by us or our licensors and is protected by intellectual-property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Service for personal, family, household, free trial, Program Access, or otherwise authorized use for as long as your applicable access or entitlement continues, unless access is ended under Section 14.

You must not copy, sell, sublicense, commercially exploit, remove notices from, or create derivative works from the Service except as expressly allowed by law or with our written permission.

If you voluntarily send us ideas, suggestions, feature requests, or issue reports, you permit us to use them to operate and improve L2P without compensation. This does not transfer ownership of your personal information, private family content, or material in which you retain legal rights.

14. Suspension, Restriction, and Termination

We may take a proportionate step to restrict, suspend, or terminate access if you materially or repeatedly breach these Terms; we reasonably believe there is fraud, unlawful use, unauthorised child or device control, or a material security or child-safety risk; a payment or entitlement is invalid; continuing the feature would breach law or binding platform requirements; or a necessary provider or service is no longer available.

Where reasonable, we will explain the reason and give you an opportunity to correct the issue before termination. We may act immediately where delay would create material harm, legal exposure, or a security or child-safety risk. We will restore access where the basis for an interim restriction is resolved and restoration is reasonably possible.

You may stop using the Service at any time. You may also use available Privacy & Data controls or contact privacy support to request account or child-profile deletion, subject to verification and applicable law. Termination does not remove accrued mandatory refund, data-access, privacy, or consumer rights, and does not itself cancel a subscription managed by Apple.

15. Disclaimers and Limitation of Liability

The Service may have the platform and operating limitations described in Sections 4 to 6. To the extent permitted by law, we do not promise continuous availability, error-free operation, perfect enforcement, compatibility with every platform, or complete accuracy of every activity measurement in every scenario.

Nothing in these Terms excludes, restricts, or modifies a consumer guarantee, statutory right, or remedy that cannot lawfully be excluded, restricted, or modified. This includes mandatory rights that may apply under the laws of your country or region.

Subject to those mandatory rights, we are responsible for loss that is a reasonably foreseeable result of our breach of these Terms or our failure to use reasonable care. We are not responsible for loss to the extent it was caused by your unlawful or unauthorised use, an unsupported configuration you chose after a clear warning, or an event outside our reasonable control that we could not reasonably have avoided or overcome.

For consumer use, neither party is responsible for business losses such as lost profit, revenue, opportunity, or goodwill. We do not exclude or limit liability where doing so would be unlawful, including liability that cannot be limited for fraud, wilful misconduct, death or personal injury caused by negligence, or breach of applicable privacy or data-protection duties.

16. Responsibility for Misuse

You are responsible for reasonably foreseeable loss you directly cause through deliberate or reckless unlawful use of the Service, fraud, knowing unauthorised access, or knowing infringement of another person's rights. We will take reasonable steps to reduce avoidable loss. This section does not make you responsible for our conduct, another party's conduct, or loss you did not cause, and it does not override mandatory consumer protections.

17. Updates, Governing Law, and Platform Terms

We may update these Terms to reflect product, legal, security, provider, or operational changes. We will give reasonable advance notice of a material change where practical and will ask you to accept the updated Terms again where required by law. A change will not retrospectively remove rights or remedies that have already arisen. If you do not accept a material update, you may stop using the Service and exercise any cancellation, refund, export, or deletion right available to you.

These Terms are governed by the laws of Victoria, Australia. The courts of Victoria have non-exclusive jurisdiction. If you are a consumer in another country or region, this choice does not deprive you of mandatory protections or access to courts that cannot lawfully be excluded where you live.

If you download the app through Apple, Apple's Standard Licensed Application End User License Agreement applies to the licensed app unless the App Store listing identifies a custom licence agreement. These Terms govern the L2P account and related Service in addition to applicable platform terms. These Terms are between you and OTEKIK PTY LTD, not Apple, Google, or another platform operator, except where mandatory platform terms say otherwise.

18. Contact Us

Operator Legal Name: OTEKIK PTY LTD
Brand: L2P – Learn to Play
Privacy Contact Position: Privacy Officer
Privacy Email: privacy@learn2play.com.au
Support Email: support@learn2play.com.au
Telephone: +61 459 625 918
Operator Location: Melbourne, Victoria, Australia
Website: otekik.com.au

A postal address, representative, or other local contact details will be included in an additional regional notice before offering the Service where those details are legally required.